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Jan 9th 2010 - Verizon has announced that 2009 was a good year for the company with a series of enhancements to their network which has resulted in reliability and increased performance for it's customers. Executive vice president for Verizon, Dick Lynch, commented that the company won a number of high profile awards in 2009 and praises the performance of the Verizon network for the accolades. One of the most popular services on offer is their FiOS TV which gives users 138 channels, up one third since 2008.
Dec 24th 2009 - Verizon have defended their early termination fee on advanced devices, which was criticized by the FCC last week, by saying that it is a good thing for their customers. They say it allows them to offer reasonable prices on their mobile phones. They say the charge reflects the increased cost of providing the infrastructure needed for this level of technology. The phones can be offered at a huge discount allowing those of limited means to access these services. Early termination charges have been cited as one of the top 4 complaints of customers by the Government Accountability Office.
Dec 18th 2009 - Verizon Wireless has announced that it has increased the broadband capacity for the Western New York network. They hope that this new capacity will provide for the increased demand from customers with smartphones. The company is investing in its network in a bid to maintain its reputation as being the most reliable wireless network in the country. The company has invested $45bn since it was formed, an average of $5.5bn each year and has plans to invest a further $100m in New York alone this year.
Verizon has also announced a new series of wifi hotspots across the country which will allow mobile broadband users to enjoy connectivity without having to pay extra. The hotspots will be available in cafes, bookstores, airports and hotels across the country as well as in Canada and Mexico. A monthly mobile access plan is required for users to gain wifi access as well as a supported device such as a USB modem, PC card or a device with built in mobile broadband.
Dec 11th 2009 - The Federal Communications Commission (FCC) is questioning Verizon on why it is doubling its termination fees for Smartphone customers and why those without a data plan are being charged for accidentally accessing their mobile Internet service. Verizon increased their termination charges from $175 to $350 last month blaming it on the need to recoup losses from offering free or discounted Smartphones. The FCC have asked Verizon to provide details of how they inform customers of the charges and whether a grace period is offered. Customers who pay the full price for their Smartphone are currently able to avoid the fee. Verizon are also being criticized for charging $1.99 to customers who accidentally access the Internet on their phones. It has been suggested that the button for accessing the web has been purposely placed in a position where it is more likely to be pressed. Verizon has until December 17 to respond to the FCC.
Nov 27th 2009 - The Telecommunications industry, in particular AT&T and Verizon, are not happy about a recent survey of global broadband services which indicates that sharing of lines provides better penetration rates. It is feared that this could lead to network lines being opened up forcing ISPs to share line space. The survey was prepared for the FCC and according to AT&T is slanted and violates professional statistical standards. The Telecoms Association warns that the FCC should not rely on the study when formulating its national Broadband Plan.
Nov 23rd 2009 - Verizon has launched FiOS TV in another 3 neighborhoods in Philadelphia. Customers have been able to sign up at the promotional price of $79 per month for 6 months and $109 for the next 18 months. Verizon won a 15 year contract from the city council earlier this year and aims to build the network throughout the city over the next 7 years. The promotional offers are far less than those offered by rival, Comcast and have been heavily marketed.
Nov 1st 2009 - Verizon Communications has this week announced a 30% drop in third quarter earnings. It had been hoping to offset the cost of redundancies and absorbing the acquisition of Alltel Corp, by signing up new subscribers but was unable to do so. The company is half way through making 8000 job cuts due to be completed by the end of the year. Shares also fell by 21cents. Verizon is facing competition from cable providers who are now offering telephone and Internet services.
Oct 25th 2009 - Residents living in New Castle Delaware now have access to an all fiber optic network for their television entertainment. Verizon's award winning FiOS TV service is now available to more than 2000 households in the area offering 130 HD channels, video on demand and fast Internet speeds. A 12 year franchise has been approved and it has been agreed it will be available city wide within 5 years.
Oct 4th 2009 - Verizon FiOS has ranked number one the the J.D Power and Associates annual customer service survey for television service providers. The survey measured 5 key areas including performance, reliability, cost and promotions. They also found that the average time a Verizon customer is kept on hold had dropped 13% in the last year and 4% fewer had experienced outages.
Sept 27th 2009 - Verizon customers with combined FiOS TV and Internet can now watch live cameras dotted around major roadways in New York. Those with fiber optic TV can select a borough and zoom in on individual roads. Accessible as part of a widget application, the service is part of a partnership between Verizon and The City of New York. Other future applications may include information regarding cultural events, bus and subway updates and parking options.
Sept 9th 2009 - Verizon has been named as one of Business Week's "Best Places to Launch a Career" for the fourth year in a row. It is the highest placed telecommunications company on the list at 22nd. Data collected for a survey of 60,000 U.S undergraduates was used to compile the ranking. Executive vice-president of human resources, Marc Reed says that in order to maintain innovation in their advanced broadband network, they needed to appoint the best recruits. Verizon has also invested around $1bn in employee development.